Dispatch built for the whole ambulance operation.
Create incidents, understand demand, assign the right resource, keep field teams synchronized, and preserve every operational action in one shared workflow.
Move from incoming request to accountable response.
The CAD core coordinates incidents, resources, locations, assignments, field statuses, notes, files, and realtime updates.
Incident intake
01
Capture incident type, priority, description, location, contact context, status, timestamps, and operational details.
Resource readiness
02
Maintain ambulance and response-resource type, status, availability, assignment, and current or reported location.
Dispatch & status
03
Assign resources and follow acknowledgement, response, arrival, transport, facility, clear, and configured status transitions.
Address & map context
04
Connect address details, geospatial location, operational map layers, nearby resources, and live incident overlays.
Realtime collaboration
05
Route database- and session-authorized WebSocket updates by user, role, department, incident, and assignment.
Audit & attachments
06
Preserve operational changes, notes, secure bounded file uploads, integrity metadata, and authenticated downloads.
Recommendations that remain accountable to the dispatcher.
Rule-based or model-backed unit scoring and ETA prediction can support the decision while labelling the result’s provenance and exposing fallback behavior.
- Candidate unit comparison
- Explainable scoring factors
- ETA p50/p90 model pathway
- Heuristic fallback labelled explicitly
- No autonomous dispatch claim
Assistance, not a black box.
DISPATCHER-IN-CONTROL DESIGN
Unavailable traffic, weather, model, or provider inputs are disclosed instead of replaced with invented certainty.
Dispatch is the start, not the destination.
Continue into crew operations, incident navigation, TAK-enabled coordination, patient care, and hospital handoff.
Crew operations
FIELD
Assignments, status, location, offline sync, and field access.
Mapping & navigation
MAP
Live incident context and coordinate handoff into supported navigation apps.
TAK coordination
TAK
Connect dispatch with ATAK, iTAK, WinTAK, and other TAK-enabled teams.
ePCR & handoff
CARE
Carry incident context into patient care and the receiving hospital.
Walk through a real ambulance dispatch scenario.
Bring your call types, units, status model, service area, and dispatch rules.