From call intake to clinical handoff

Run the entire response from one coordinated platform.

Connect dispatch, live mapping, incident navigation, native field crews, electronic patient care records, receiving hospitals, offline on-device AI, configurable forms, and command oversight—without losing context between teams.

Ambulance Operations Platform | Dispatch, ePCR & Hospital Coordination visual

Native field apps

Android, iOS, Windows, and Mac Catalyst

Offline continuity

Encrypted clinical queues and offline map packages

TAK interoperability

TAK Server, ATAK, iTAK, WinTAK, and TAK-enabled partners

Private on-device AI

Offline document search, questions, summaries, and citations

Hospital coordination

Destination, pre-arrival, preparation, and receipt

Flexible deployment

Managed cloud, private cloud, or on premises
One call-to-care workflow

Keep the incident connected all the way to the hospital.

The same incident, unit, patient-care, destination, and handoff context moves forward—reducing duplicate entry and disconnected status calls.

Receive

Capture the emergency, location, caller, priority, and response context.

Dispatch

Match resources by status, location, capability, and policy.

Navigate

Carry incident coordinates into crew mapping and a selected navigation app.

Treat

Document assessment, vitals, medications, interventions, and consent.

Coordinate

Compare facilities, confirm a destination, and send advance notice.

Handoff

Track arrival, acceptance, patient receipt, signatures, and open items.

Improve

Review complete records, timelines, quality signals, and performance.
A live common operating picture

Every unit. Every incident. Every next action.

Dispatchers and crews share current incident geography, unit status, assignments, and lifecycle events. Field teams can move from an assigned incident to mapping, response status, and patient care without rebuilding the call.

  • Live unit, incident, facility, hazard, and operational map layers
  • Incident-coordinate handoff to supported navigation applications
  • Native iOS, Android, and Windows mapping with connected Esri/ArcGIS services and disconnected offline packages
  • Offline raster, vector, MBTiles, GeoPackage, PMTiles, VTPK, and TPKX workflows
  • Device GPS and supported Bluetooth GNSS positioning
  • Role-aware realtime updates and durable audit history
Fleet operations / active responseConnected
Medic 12En route · Priority response03:42
Medic 08Available · Central post00:00
Transport 04At receiving facility18:16
Supervisor 02Mobile · North sector00:00

M8P1H1
Illustrative interface · incident to facility
Command team coordinating ambulance resources and TAK-enabled field users on a shared operational map
TAK-native interoperability

Coordinate with ATAK, iTAK, WinTAK, and other TAK-enabled teams.

The platform connects to an agency-operated TAK Server so web command users and native Android, iOS, and Windows users can work alongside the broader TAK ecosystem without creating a separate operational picture.

  • Bidirectional position location information (PLI) and blue-force/team tracking
  • Incident missions, Cursor on Target markers, priorities, status, and location context
  • Incident-linked GeoChat and TAK emergency-alert markers
  • Operational zones and geofencing through deployment-configured map and TAK workflows
  • mTLS, enrolled service identity, role-aware access, monitoring, and controlled data egress
Complete operating platform

Fourteen connected capabilities. One implementation.

Deploy the modules your service needs while preserving one operational and clinical path from dispatch through hospital receipt.

Call intake & CAD

01 / DISPATCH

Incidents, resources, assignments, priorities, statuses, notes, files, and realtime operations.

Mapping & incident navigation

02 / MAP

Native iOS, Android, and Windows maps with connected Esri services, offline packages, GPS/GNSS, and navigation-app handoff.

Native crew operations

03 / FIELD

Android, iOS, Windows, and Mac Catalyst workflows with resilient synchronization.

Patient care records

04 / ePCR

Patient history, assessment, vitals, medications, interventions, consent, signatures, and review.

Hospital coordination

05 / HOSPITAL

Facility readiness, destination support, advance notice, preparation, arrival, and receipt.

Configurable ad-hoc forms

06 / FORMS

Schema-driven forms, conditional logic, calculations, media, signatures, barcodes, and location.

Documents, media & live video

07 / CONTENT

PDF, EPUB and Office-content viewing, rich text authoring, multi-view workspaces, and public-safety video streams.

Operational records

08 / RECORDS

Carry incident context into durable cases and reports with permissions, files, and audit logging.

Decision support & ETA

09 / SUPPORT

Explainable unit scoring, ETA models, and clearly labelled fallback behavior.

Analytics & oversight

10 / COMMAND

Demand, resource positions, trends, hotspots, response measures, quality indicators, and exports.

TAK interoperability

11 / TAK

TAK Server, ATAK, iTAK, WinTAK, PLI/BFT, CoT markers, GeoChat, emergencies, zones, and team coordination.

Offline, on-device AI

12 / LOCAL AI

Private document import, cited search, grounded questions, summaries, extractive fallback, and optional local Windows generation.

FDW & Nango integration mesh

13 / DATA MESH

Governed PostgreSQL, PostGIS, Steampipe, OGC, Esri, and SaaS data access with private caches and controlled publication.

Integration & interoperability

14 / ECOSYSTEM

APIs, webhooks, GIS, identity, devices, health exchange, NG911, TAK, and partner systems.

Ambulance clinician documenting patient care while a receiving hospital coordinates the handoff
Clinical continuity

Patient care and hospital coordination are first-class workflows.

The native field client and browser workspaces support the care pathway—not just dispatch and fleet status. Crews can document care, work through connectivity loss, coordinate a destination, and deliver an auditable handoff.

  • Patient identity, history, allergies, symptoms, assessment, impression, protocol, and triage
  • Vitals, medications, interventions, diagnostics, media, consent or refusal, and signatures
  • Encrypted offline clinical queue with retry, deduplication, and conflict review
  • Hospital readiness, capabilities, capacity, ETA, notification, preparation, and receipt lifecycle
  • Clinical review, corrections, addenda, version control, and protected audit trails
Turnkey delivery

Software is only one part of an operational system.

We work with your implementation partner to design, configure, integrate, validate, train, launch, and support the complete deployment.

Deployment outcome

One accountable program from workflow design to go-live.

Built around actual call types, unit models, clinical governance, geography, facilities, roles, language, infrastructure, and partner systems.

Map the operation

01 / DISCOVER

Document call flows, dispatch policy, clinical pathways, resource types, forms, integrations, security, and success measures.

Fit the market

02 / CONFIGURE

Set language, terminology, roles, protocols, forms, maps, notifications, data residency, and deployment profile.

Connect the ecosystem

03 / INTEGRATE

Implement validated interfaces for GIS, identity, diagnostics, hospitals, EHRs, reporting, and partner workflows.

Launch with support

04 / OPERATE

Train users, validate clinical and downtime behavior, transition data, monitor service, and manage releases.

Response visibility

Receipt, assignment, acknowledgement, en route, on scene, transport, arrival, handoff, and clear.

Clinical completeness

Required evidence, validation, signatures, review state, corrections, and unresolved items.

Hospital readiness

Capacity, capability, destination, acknowledgement, preparation, diversion, arrival, and receipt.

Management insight

Dashboards, demand patterns, response intervals, quality signals, audit events, and exports.
Deployment without lock-in

Your infrastructure. Your data. Your operating model.

Choose the deployment profile that fits sovereignty, security, scale, procurement, and partner support requirements.

Deployment choices

Designed for operational control.

Managed cloud

A configured managed deployment with monitoring, backups, and support defined for the engagement.

Private cloud

Operate in a customer or partner cloud with regional hosting and agreed operational responsibilities.

On premises

Deploy inside customer-controlled infrastructure where policy, connectivity, or sovereignty requires it.

Sell it your way.

PARTNER-LED GROWTH

Systems integrators, ambulance manufacturers, rugged-device vendors, telecom providers, and healthcare software companies can package the platform with their services and market access.

  • Referral and authorized resale
  • Implementation and managed service
  • Co-branded or white-label edition
  • Territory or vertical source licensing
For partners and resellers

Add recurring software to the solution you already sell.

Create a connected-ambulance, dispatch modernization, hospital transport, or sovereign EMS offer under our brand, your brand, or a jointly delivered model.

Software licensing

Ambulance Platform Licensing

Source code license, annual subscription, native apps, and professional services for agencies and implementation partners.