Connect the operation—without creating another silo.
Use the platform’s released APIs and standards surfaces, then validate the country-, customer-, and vendor-specific interfaces required for production.
A clear boundary between product capability and deployment work.
Every interface is cataloged as released, validated for a named system, configured for the engagement, or planned. That keeps proposals accurate and integrations supportable.
- REST APIs and database-backed webhooks
- Signed outbound delivery and persisted retry history
- Authenticated inbound incident creation
- Realtime WebSocket event distribution
- Customer-specific integration acceptance tests
Four labels. No vague “open API” promises.
- Released: available in the supported product
- Validated: tested against a named external product or profile
- Configured: delivered and accepted for a specific engagement
- Planned: roadmap only, not in the commercial baseline
Operational interfaces already in the core.
Availability still depends on deployment configuration, credentials, infrastructure, and acceptance testing.
Durable webhook subscriptions, encrypted signing secrets, delivery history, retries, outbound signing, and supported inbound incident creation.
Authenticated NG911 lifecycle and delivery paths for configured emergency-communications workflows.
PostGIS, OGC API Features, OGC vector tiles, CQL filters, MapLibre, and administrative GIS import/publishing workflows.
FeatureServer query compatibility and StreamServer-style live incident and unit feeds for configured Esri consumers.
Optional mission, unit-position, and geochat workflows through the TAK integration service and worker.
Authenticated WebSockets with user, role, department, incident, and assignment-aware routing.
Scheduled Postgres-to-DuckDB ETL, CSV performance exports, trend/hotspot APIs, and reporting surfaces.
Fit the platform to the local ecosystem.
These are implementation categories—not claims that every vendor or national profile works out of the box.
Hospital & EHR exchange
Scope FHIR, HL7 v2, NPHIES, national exchange, facility directory, pre-arrival, and handoff requirements with clinical governance.
ePCR & reporting
Define country or state datasets, NEMSIS profiles, validation rules, clinical forms, signatures, addenda, and submission workflows.
Vehicle & medical devices
Validate rugged computers, routers, mounts, printers, telemetry, and device interfaces for the selected operating environment.
SSO & access
Map customer identity, MFA, roles, departments, partner access, session policy, and lifecycle management.
Telecom & notifications
Integrate approved SMS, email, radio, telephony, push, or public-safety broadband services instead of simulating unavailable channels.
Billing & enterprise
Connect scheduling, CRM, billing, workforce, asset, data warehouse, and customer-specific systems through an agreed contract.
Plan the interface before promising it.
Does the platform integrate with every hospital or EHR?
No. The product provides integration foundations, but each EHR, hospital network, exchange profile, consent model, and data-sharing agreement must be scoped, implemented, and accepted for the deployment.
Can an existing CAD or scheduling system coexist?
Potentially. The data ownership, event model, source of truth, latency, failure behavior, and support boundary must be defined before choosing coexistence, phased migration, or replacement.
Can hardware vendors bundle the software?
Yes. A reference configuration can combine rugged computers or tablets, vehicle connectivity, mounts, mobile printers, and the platform under a reseller, managed-service, co-brand, or white-label model.
Who maintains custom integrations?
The agreement identifies an owner for the external system, adapter, monitoring, credentials, changes, support escalation, and regression testing. This is usually shared between the product team and implementation partner.
Bring the systems, devices, and data exchanges you must support.
We will classify each interface, define ownership, and build a realistic integration sequence for the pilot and production release.