Dispatch built for the whole ambulance operation.
Create incidents, understand demand, assign the right resource, keep field teams synchronized, and preserve every operational action in one shared workflow.
Move from incoming request to accountable response.
The CAD core coordinates incidents, resources, locations, assignments, field statuses, notes, files, and realtime updates.
Incident intake
Capture incident type, priority, description, location, contact context, status, timestamps, and operational details.
Resource readiness
Maintain ambulance and response-resource type, status, availability, assignment, and current or reported location.
Dispatch & status
Assign resources and follow acknowledgement, response, arrival, transport, facility, clear, and configured status transitions.
Address & map context
Connect address details, geospatial location, operational map layers, nearby resources, and live incident overlays.
Realtime collaboration
Route database- and session-authorized WebSocket updates by user, role, department, incident, and assignment.
Audit & attachments
Preserve operational changes, notes, secure bounded file uploads, integrity metadata, and authenticated downloads.
Recommendations that remain accountable to the dispatcher.
Rule-based or model-backed unit scoring and ETA prediction can support the decision while labelling the result’s provenance and exposing fallback behavior.
- Candidate unit comparison
- Explainable scoring factors
- ETA p50/p90 model pathway
- Heuristic fallback labelled explicitly
- No autonomous dispatch claim
Assistance, not a black box.
Unavailable traffic, weather, model, or provider inputs are disclosed instead of replaced with invented certainty.
Dispatch is the start, not the destination.
Continue into the field, fleet map, records, analytics, and configured coordination workflows.
Walk through a real ambulance dispatch scenario.
Bring your call types, units, status model, service area, and dispatch rules.